1. General Return Conditions
-
The products sold are offered in wholesale and serialized packages (packs of 5 units for age groups 2-6, 6-10, and 11-15).
-
For return requests to be accepted, the products must be defective, damaged, or sent in a model/color different from the original order.
-
Returns or model exchange requests for arbitrary reasons or unsold items are not accepted as they fall outside the scope of wholesale operations.
2. Series and Pack Integrity
-
Products subject to return must have their original series integrity intact (the 5-piece package content must be complete, e.g., full packs of 2-3-4-5-6, 6-7-8-9-10, or 11-12-13-14-15) and must not have lost their commercial resale value. Partial returns created by removing pieces from a series are strictly rejected.
3. Custom Production Orders
-
Orders placed under the “Production Request” module, manufactured specifically for boutiques or brands, are produced according to the samples and technical details approved by the customer. Therefore, they cannot be returned or canceled under any circumstances, except for clear manufacturing defects.
4. Damaged and Defective Product Notification
-
If there is visible damage/defect in the products delivered by the cargo or logistics company, a report must be kept at the time of delivery.
-
Manufacturing defects or missing/incorrect product shipments noticed after delivery must be reported via our official communication channels (WhatsApp: +90 534 569 2777 or Telegram) within 7 (seven) days from the date of receipt, accompanied by invoice images and product photographs. If this period is exceeded, the products are deemed to have been accepted completely and without defects.
5. Shipping and Freight Fees
-
In case of faulty, defective, or incorrect product shipments originating from our company, the return shipping/freight fee belongs to Cumba Kids. All other logistics, customs, and shipping expenses belong to the buyer (customer).
6. Refund Process
-
After the products whose return request is approved physically reach our Laleli or Merter stores/warehouse and are inspected, the refund amount will be returned to the customer’s bank account or payment channel within 7 business days. Correspondent bank deductions and processing times may vary for international transfers.